Have You Looked In The Mirror Lately?

You may think that you're a pretty awesome person. You may think that people love to be around you and that businesses are lucky to have you as a customer.... What we perceive of ourselves and what others see are often very different. Even us awesome folks have forgotten to take a look in the mirror at least once.

You may be a nice person on most occasions, but do you ever stop and think what you look like when people are serving you?

You may start out like this guy...

Then something goes wrong... The line is moving too slow, the clerk takes too long to process your purchase, the clerk isn't smiling, perhaps he is wearing blue and that color makes you mad!!! You could just be having a bad day and go from an awesome person to this guy....

You feel justified. You feel the company should do whatever it takes to make things right. You're so mad, you don't even stop to think how you're treating the people around you....

You may think you still look like this:

But everyone else sees something like this:

No matter how bad things get, there is always a resolution to be had without making a horrific scene. When you are unsure it is best to stick to the golden rule. Always be aware that managers do not fear the bad customer monster...It is merely a nuisance that they would rather swat away than help. Next time you are frustrated or have a problem with customer service, take a look in the mirror and check yourself.